What should I do if I'm unable to perform a task on my account?
Thoroughly search our knowledge base to find a solution that addresses your specific issue, as it contains a wide array of guides and troubleshooting tips tailored to common problems.
If the first step doesn't resolve your concern, submit a ticket to our support team and await our assistance; we're here to provide the necessary support to resolve your issue.
Should the provided solutions not remedy your situation, please contact us during business hours via live chat for direct and immediate assistance.
I would need to implement a few additional solutions in my online store. What should I do?
You should consider purchasing our "Shop Help" service and additionally submit a ticket in our ticketing system. Upon doing so, you will receive two key pieces of information: an initial analysis of the work hours required to fulfil your requested service and a link to purchase the extended service. If the time needed to complete the requested service does not exceed one hour, the service will simply be carried out within the time frame you have purchased.
