Data protection – privacy policy

§1 General provisions

1. At Smartx Technologies, we are committed to delivering top-notch services while prioritizing the protection and security of your personal data. We uphold your right to privacy and ensure your data is handled securely.
2. This Privacy Policy explains how we manage, process, and protect your data, and details when and to whom it may be disclosed. Please read this policy thoroughly, and if you have any questions, contact our Data Protection Officer (DPO).
3. This document is specifically for users of Smartx Technologies services. For more information on how we process personal data, visit our documentation.

§2 Data Controller

1. The Data Controller is Smartx Technologies Ltd, located at 7 Ty Nant Court, Cardiff, CF15 8LW, United Kingdom, registered under number 12964587.
2. You can contact us via:
   1. E-mail: office@smartxtechnologies.com
   2. Customer Panel (for registered and logged in users) available at: https://smartxhosting.uk/
   3. Dedicated technical support available at: https://smartxhosting.uk/

§3 Collection of Personal Data

We may collect your information through:

1. Forms on our websites for registration, subscriptions, content posting, or service requests.
2. Correspondence records if you contact us.
3. Surveys for research purposes, which are optional.
4. Transaction details for orders placed through our site.
5. Website visit data, including traffic and location data for security, diagnostics, authentication, and billing.

§4 Scope of Processed Personal Data

We process various personal data categories, including:

1. Registration Data: name, email, phone number, and any other information provided during the registration process.
2. Purchase Data: payment information, billing address, and transaction history.
3. Website Usage Data: IP address, device identifier, browser type, operating system version, and data collected through cookies and similar technologies.
4. Communication Data: information provided when contacting customer support or other correspondence.
5. Survey Data: responses to surveys conducted for research purposes, though participation is voluntary.
6. Activity Data: information regarding user interactions with our website, such as pages visited, time spent on the site, and clickstream data.
7. Marketing Data: preferences and feedback collected to enhance our services and tailor marketing communications.

§5 Purposes of Processing Personal Data

Personal data is processed for specific purposes such as:

1. Identity verification.
2. Providing purchased products and services.
3. Fulfilling contractual obligations.
4. Optimizing website content for your device.
5. Responding to queries and providing requested information.
6. Sending marketing emails with your consent.
7. Displaying personalized ads.
8. Fraud prevention and security breach detection.

§6 Legal Basis for Collection and Processing

Our data collection and processing are based on:

1. Contractual obligations: Managing and invoicing your account, providing technical support.
2. Legal compliance: Keeping financial records, complying with law enforcement requests.
3. Legitimate interest: Fraud protection, security, and site usage analysis.
4. Consent: Newsletters and promotional emails, which you can opt-out of at any time.

§7 Data Retention Period

1. Your data is retained only as long as necessary for its collection purpose.
2. Financial transaction data is kept for at least six years as required by UK law.

§8 Recipients of Personal Data

We may disclose your data to:

1. Group members: subsidiaries and holding company.
2. Employees, business partners, subcontractors, payment providers, debt collectors, auditors, couriers, and authorized public authorities.
3. Legal obligations, enforcement of terms, fraud protection, and credit risk reduction.

§9. External Links

1. Our services may include links to external sites for payments. Each external provider has its own Privacy Policy, which we recommend reviewing.
2. We adhere to data minimization principles, collecting only essential information.

§10 Providing Personal Data

1. Providing data is voluntary but necessary for contract fulfillment and service use.
2. We adhere to data minimization principles, collecting only essential information.

§11 User Rights

1. Users have the right to:
   1. Access and copy their data.
   2. Correct incorrect data.
   3. Request data deletion.
   4. Restrict data processing.
   5. Withdraw consent.
   6. Transfer data.
   7. File complaints with supervisory authorities.
2. For more on GDPR rights, visit ICO. To exercise your rights, contact us at: office@smartxhosting.com

§12. Automated Data Processing

1. Smartx Technologies processes data automatically, including profiling and targeting, to tailor our services to user needs. Smartx Technologies automatically processes data when visiting our websites.
2. The collected information includes the IP address, request URL, device identifier, browser type and language, time spent on the site, operating system type and version, and server log data. This process does not identify specific individuals.
3. In justified cases, to protect our own interests and those of the users, we verify suspicious transactions or user profiles.

§13 Data Security

We employ technical and organizational measures to secure personal data, including:

1. We employ technical and organizational measures to secure personal data, including:
   1. Encrypted data collection (HTTPS).
   2. Advanced firewalls.
   3. Controlled access per ISO 9001 and 27001 standards.
   4. Encrypted passwords and access logs.
   5. Regular penetration testing and monitoring.
2. Two-factor authentication is available for added security. This method requires login confirmation on two separate devices, either through granting access in an app or entering a code received via SMS. Users can use this feature to further secure their data, which requires an additional device and providing a phone number for receiving codes.

§14. Cookies

1. Our websites use cookies to enhance functionality and personalize services. Cookies are anonymous and do not identify users.
2. Learn more about cookies here.

§15 Social Media Tools and Plugins

We use social media plugins for sharing content. Each provider has its own Privacy Policy:

1. Facebook Privacy
2. X (Twitter) Privacy
3. Instagram Privacy
4. LinkedIn Privacy

§16 Privacy Policy Changes

1. Our Privacy Policy is regularly updated to reflect service and security improvements. Visit our website for the latest information.
2. For questions, contact us at office@smartxhosting.com.